AI Customer Support Chatbot - 70% Ticket Automation
TechStart Inc.
Key Results
The Challenge
TechStart Inc. was struggling with overwhelming customer support volume. Their small team was spending 40+ hours per week on repetitive support tickets, leading to slow response times and customer frustration. They needed an AI solution that could handle common queries automatically while maintaining quality.
The Solution
Built an intelligent AI chatbot using OpenAI GPT-4, LangChain, and Next.js. The system integrates with their existing help desk, automatically categorizes tickets, provides instant responses to common questions, and escalates complex issues to human agents. Implemented RAG (Retrieval-Augmented Generation) to ensure accurate responses based on their documentation.
Results & Impact
"Monank built our AI chatbot in just 2 weeks - 3x faster than other developers quoted. The bot now handles 70% of our support tickets automatically. His use of modern AI tools like Cursor and Claude made the development incredibly fast without compromising quality. Incredible ROI!"
Technologies Used
Project Details
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